At Neopxl, your privacy matters. We want to be transparent about why we collect your personal information and how we use it to serve you better.

Why do we collect your personal information?

We collect your data to:

• Process and complete your orders accurately and on time
• Communicate important updates about your order and our services
• Provide personalized customer support tailored to your needs
• Improve our website, products, and overall shopping experience

Why do we need your contact details?

Your contact information (like your email, phone number, and shipping address) helps us:

• Confirm your orders and send timely updates
• Reach you quickly if there’s an issue with your purchase
• Deliver your products efficiently and securely

Why do we require payment information?

Payment details are essential to:

• Process your transactions securely through trusted payment gateways
• Protect you and us from fraud and unauthorized payments

We never store your payment card information on our servers.

Why do we keep your data after purchase?

Keeping certain data allows us to:

• Assist with returns, refunds, and exchanges
• Resolve any disputes or concerns about your orders
• Comply with legal and financial obligations

Why do we share your information with third parties?

We only share your information with trusted partners who help us:

• Ship your orders to your doorstep
• Process payments securely
• Improve our services (e.g., marketing platforms, customer support tools)

We require these partners to protect your data with the same care we do.

Why do we use cookies and tracking technologies?

Cookies help us:

• Understand how you use our website
• Personalize your experience and show relevant offers
• Analyze traffic and improve site functionality

You can manage cookie preferences in your browser settings.

Why do we protect your data with security measures?

We implement strict security protocols because:

• Your data’s safety is our priority
• We want to prevent unauthorized access or breaches
• We are committed to maintaining your trust and confidence

Why don’t we collect data from children?

Our services are not designed for children under 16 because:

• We want to protect children’s privacy and comply with legal requirements
• We do not knowingly collect personal information from minors

If you are a parent and suspect your child’s data has been collected, please contact us immediately.

Why should you contact us about your privacy?

If you have questions, concerns, or want to exercise your rights regarding your personal data (like access, correction, or deletion), we’re here to help. Reach out at support@neopxl.com, and we’ll respond promptly.

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Eligibility for Returns:

To be eligible for a return, your shirt must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase (your order information).

Return Window:

You have 30 days from the date you receive your order to initiate a return.

How to Initiate a Return:

To start a return, please contact us at support@neopxl.com. Please include the following information in your return request:

• Your order number and full name
• Proof of purchase (a screenshot of your order information)
• Reasons for return
• To make the process as smooth as possible, please attach a video or photo of the product that is defective or damaged.

Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Refunds:

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that it may take an additional 3-5 working days for the credit to appear in your account, depending on your bank or credit card company.

Damaged and Wrong Products or Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong thing so that we can evaluate the issue and make it right.

Exchanges:

We only exchange damaged products, wrong products, wrong sizes, or defective products. If you need to exchange an item for one of these reasons, please don’t hesitate to contact us at support@neopxl.com.

Contact us:

If you have any questions about our return and exchange policy, please contact us at support@neopxl.com.

Getting Your Gear to You: Our Shipping Promise

We know the anticipation of receiving your new purchase is exciting, and at Neopxl, we’re dedicated to ensuring your order arrives swiftly and securely. Our shipping process is designed with you in mind, focusing on transparency and reliability. Here’s a more in-depth look at how we handle getting your gear from our warehouse to your doorstep.

Where We Ship

Currently, we proudly offer shipping to all 50 states within the United States. While we’re always looking to expand, international shipping options are not available at this time. We appreciate your understanding!

The Journey of Your Order:

1. Order Processing: Getting Things Ready

Once you’ve placed your order, our team gets to work quickly to prepare it for shipment.

• Our Standard Processing Time: Most orders are processed and ready to leave our facility within 1 to 2 business days. We understand you’re eager to receive your items, and we strive to make this stage as efficient as possible.
• Priority for Early Birds: For those who get their orders in a bit earlier, specifically before 2:00 PM Eastern Standard Time (EST) on weekdays (Monday through Friday, excluding holidays), we prioritize these for same-day processing. This means if you order before our daily cut-off, we’ll do our best to get it sorted and potentially on its way to you that very day!
• Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during U.S. federal holidays will be processed on the next business day. We appreciate your patience during these times.

2. Shipping Duration: On Its Way to You

After your order has been processed and handed off to our shipping carrier, you can expect it to arrive within our standard delivery window.

• Our Standard Delivery Time: Once shipped, most orders are delivered within 5 to 7 business days via our standard shipping service. Please remember that this is an estimate and the actual delivery time can depend on your location within the U.S.

3. Our Trusted Delivery Partners

To ensure your package is handled with care and delivered reliably, we partner with a selection of reputable carriers.

• Our Carrier Network: Depending on your specific delivery address and the size and weight of your package, we carefully choose from trusted carriers such as the United States Postal Service (USPS), FedEx, or United Parcel Service (UPS). Our selection process aims to provide the best balance of speed and reliability for your shipment.

4. Simple and Transparent Shipping Fees

We believe in keeping things straightforward, especially when it comes to shipping costs.

• Our Flat-Rate Promise: We offer a simple flat-rate shipping fee of $6.99 per order. This means that no matter how many items you purchase or the overall weight of your order, you’ll only pay this one low fee.
• No Hidden Costs: You can shop with confidence knowing that the shipping fee you see at checkout is the final shipping cost – no unexpected charges will appear later.

5. Keeping You in the Loop: Tracking Your Order

We want you to be able to follow your package’s journey.

• Your Tracking Number: As soon as your order leaves our warehouse, you will receive an email containing your unique tracking number. This allows you to monitor the progress of your shipment directly through the carrier’s website.
• Need Help with Tracking? If you don’t receive a tracking number within 3 business days after placing your order, please don’t hesitate to reach out to our friendly customer support team. We’re here to assist you.

A Note About Potential Delays

While we work diligently to ensure your order arrives within the estimated timeframe, there are occasional circumstances beyond our control that can affect delivery times.

Factors That May Cause Delays: These can include severe weather conditions, unusually high order volumes during peak seasons or holidays, and unforeseen issues on the part of the shipping carrier. We appreciate your patience and understanding should such delays occur. Rest assured, we will always do our best to keep you informed if we become aware of any significant delays affecting your order.

Still have questions about your order or delivery? No worries – just drop us an email at support@neopxl.com and we’ll be happy to help. We’re always here to make sure your shopping experience goes smoothly!