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Payment Policy
Last updated: 5/2/2026
We aim to make the checkout process simple, secure, and transparent. Please review the payment information below before placing your order.
Accepted Payment Methods
We currently accept payments through:
Paypal
PayPal allows you to pay using your PayPal balance, linked bank account, debit card, or credit card. You do not need a PayPal account to complete a purchase. PayPal processes all payments securely on its platform.
Currency
All prices on our website are listed and processed in U.S. Dollar (USD).
Any currency conversion fees on foreign transaction fees applied by PayPal or your bank are the responsibility of the customer.
Payment Processing
Payments are charged at the time the order is placed.
Orders will not be processed or shipped until payment has been successfully completed and verified.
If a payment is declined or fails, the order will not be confirmed. Please check with PayPal or your payment provider before attempting to place the order again.
Taxes
Applicable sales tax may be added at checkout depending on your shipping address and local regulations.
Any taxes charged will be clearly displayed before you complete your payment.
Payment Security
Our website is powered by ShopBase and uses secure checkout technology.
All payment transactions are handled directly by PayPal. We do not store or have access to your payment details, including credit card or bank information.
Canceled or Failed Payments
If an order is canceled or a payment fails after submission, no charge will be completed.
If you believe you were charged in error, please contact us immediately so we can assist you.
Payment Disputes
If you have any issues related to billing or payments, we encourage you to contact us first so we can help resolve the matter quickly.
Unauthorized payments or disputes may also be reported directly through PayPal in accordance with their buyer protection policies.
Contact Us
If you have any questions regarding payments or checkout, please contact us:
Email: support@neopxl.com
Contact page: contact-us-page
Support time: 9:00AM - 6:00PM (EST) (Monda)
We’re happy to help and will respond as soon as possible.
Neopxl is rooted in a love for woodworking, creating handcrafted pieces that blend function, character, and artistic detail. Every item is made with care to be used, appreciated, and enjoyed over time.
