Contact Us

Quick links & Information

Address

4033 Skippack Pike, Skippack, PA 19474, United States

Support Hours

Monday - Friday: 9:00AM - 6:00PM (EST)

Contact us

Have a question or need assistance? Fill out the form below and our team will get back to you as soon as possible.
We’re always happy to help with orders, products, or general inquiries.

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Frequently Asked Questions

How long will it take to receive my order?

Your order will arrive within 7–8 business days, including processing and shipping time. Delivery estimates may vary slightly due to carrier conditions or peak seasons.

Is shipping really free? Are there any hidden fees?

Yes. Shipping is completely free on all orders. The price you see at checkout is transparent, with no hidden shipping charges.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, contact us within 48 hours with photos or a short video. We’ll review the case and provide a replacement or refund if approved.

Can I return an item if I change my mind?

Yes. You can return eligible items within 14 days of delivery. The item must be unused and in original condition. Return shipping costs apply for change-of-mind returns.

When and how will I receive my refund?

Once we receive and inspect your return, refunds are processed within 7 business days and issued to your original payment method. Bank processing times may vary.

Is my payment information secure when I checkout?

Absolutely. All payments are processed securely through PayPal, and we never store or access your card or banking details.

Neopxl is rooted in a love for woodworking, creating handcrafted pieces that blend function, character, and artistic detail. Every item is made with care to be used, appreciated, and enjoyed over time.

INFORMATION

Address: 4033 Skippack Pike, Skippack, PA 19474, United States

Support Hours: 9:00AM - 6:00PM (EST) (Mon - Fri)

Copyright © 2026 Neopxl. All Rights Reserved

Accepted Payment