We understand that sometimes you may need to make changes to your order. Please read the following policy carefully to know what is possible and when.

Orders can be cancelled within 6 hours of placing the order. After this time, all cancellation requests will be declined. This applies to all products, including custom or made-to-order items.

To request a cancellation, please contact us as soon as possible. We will confirm whether your cancellation can be processed based on the order status.

Shipping addresses can only be updated before the order is shipped.
If you need to change your address, contact us immediately after placing the order. We will do our best to accommodate your request if the order has not yet shipped.

To request a cancellation or address update, contact us via:

Email: support@neopxl.com
Contact page: contact-us-page

Please include your order number and the change you would like to make. Requests will be handled in the order they are received.

• Orders are processed quickly to ensure timely delivery, so please contact us within the first 6 hours if you need to cancel.

• Address updates must also be made before the order is shipped.